Travelers who depend on wheelchairs and other mobility devices face additional challenges when their equipment is damaged during international travel. Proper pre-trip planning can significantly ease these difficulties.
Plan Ahead to Prevent Issues
Before embarking on your journey, ensure that you are well-prepared. Familiarize yourself with the airline’s policies regarding mobility devices and make necessary arrangements to protect your equipment. Consider contacting the airline in advance to discuss your needs and confirm their procedures for handling wheelchairs.
Report Damage Immediately
If your wheelchair is damaged upon arrival, it’s crucial to report the issue as soon as possible. Notify the airline’s customer service or baggage claim department immediately to document the damage. Make sure to keep all relevant paperwork, including your boarding pass and baggage claim ticket.
Understand Airline Responsibilities
Airlines have specific responsibilities regarding damaged or lost mobility devices. They are generally required to provide compensation or repair services. Review the airline’s policy on compensation for damaged wheelchairs and ensure you understand your rights.
Stay Informed
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