Southeastern has taken a significant step forward in improving accessible travel by launching a new British Sign Language (BSL) service across its network. This initiative is part of a broader effort to enhance communication and accessibility for all passengers.
The new service leverages the SignLive app, which allows station staff and customer service teams in southeast London, Kent, and East Sussex to connect with live interpreters. This technology enables real-time communication between Southeastern employees and customers who use BSL, making it easier for them to navigate the network.
With the SignLive app, BSL users can now book tickets, check train schedules, and arrange passenger assistance with greater ease. Customer inquiries are routed to an interpreter who can provide a video response within minutes, ensuring a smoother and more inclusive travel experience.
This service is a key part of Southeastern’s ongoing commitment to improving accessibility and providing a better experience for all passengers.
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