The oneworld alliance, in collaboration with Elemental Cognition and Google Cloud, has significantly improved its ‘Round the World’ ticket booking system using advanced AI technology. This transformation has led to increased user satisfaction and higher conversion rates.
Elemental Cognition’s AI platform, powered by Google Cloud, has revolutionized the booking experience for oneworld’s intricate flight itineraries. The AI-driven tool simplifies the process of arranging complex travel plans involving multiple airlines and varying flight availability. This sophisticated technology assists travelers in creating detailed itineraries with greater ease.
The EC AI Platform, provided by Google Cloud, ensures reliability, accuracy, and transparency, streamlining the booking journey for oneworld customers. Within just six months, oneworld successfully implemented this cutting-edge AI ticketing agent, which operates globally and in real time.
The ‘Round the World’ fares offer access to all oneworld airlines, covering hundreds of destinations and millions of flight combinations. Traditional booking systems often struggle with the complexity of these journeys, which can involve up to 16 stages. The new AI tool effectively manages this complexity, greatly enhancing the booking experience.
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