Southern Cross Travel Insurance (SCTI) has been recognized as a finalist for the 2024 ITIJ Awards in the category of International Travel & Health Insurer of the Year. This marks the third consecutive year SCTI has received global recognition, having won the top honor in 2022. With over 40 years of experience serving millions of travelers worldwide, the organization attributes its success to a customer-centric approach.
Jo McCauley, CEO of SCTI, stated, “Our customers’ needs are absolutely front and center in all the decisions we make. In response to the post-pandemic revival, we have focused on understanding what our customers want from a travel insurer as they embark on adventures both abroad and at home.”
SCTI has introduced new products and benefits, improved policy documents in plain language, and enhanced customer engagement through automation and self-service features. These initiatives have contributed to nearly 30% growth in policy sales and a Net Promoter Score (NPS) exceeding 50%, compared to the industry average of 31%.
Research indicates that customers in New Zealand and Australia prioritize travel as a key discretionary expense, seeking quality insurance to protect their investments. McCauley added, “Whether customers need flexible cover options for holidays or work, both internationally or domestically, SCTI offers award-winning solutions backed by a dedicated team.”
In addition to being finalists in the ITIJ Awards, SCTI has received multiple accolades, including Canstar Awards for Outstanding Value, Mozo Experts Choice Awards for exceptional value, and Reader’s Digest Awards for Most Trusted and Quality Service. The company has earned a 4.7-star rating out of 5 from 3,053 reviews on ProductReview.com.au and has been recognized as 2024’s Best Travel Insurance for the sixth consecutive year.
Related Topics:
10 Things to Do in Manhattan on a Rainy Day
