Collinson International, a global leader in airport experiences, loyalty programs, and customer engagement solutions, has entered into a new partnership with Asego, one of India’s top providers of global assistance and travel insurance. This collaboration allows Asego WaitMate users to access more than 1,600 premium airport lounges and travel experiences worldwide in the event of a flight delay, powered by Collinson’s SmartDelay™ solution.
Recent statistics show that, as of June 2024, nearly 1 in 5 flights within the Asia Pacific region were delayed by at least 15 minutes, affecting 33 million travelers with delays of over an hour. Additionally, a survey by Priority Pass revealed that 3 in 5 travelers in India experience “Fear of Switching Off” (FOSO) when faced with pre-flight issues, which can impact their entire trip. As travel numbers continue to rise, there’s an increasing opportunity for brands to help travelers manage stress and anxiety during flight delays, fostering greater brand loyalty in the process.
Thanks to this new partnership, Asego WaitMate users will receive automatic notifications of flight delays and be sent a digital lounge access voucher, allowing them to redeem their travel benefits in real time.
