Air France-KLM and Amadeus have entered into a groundbreaking partnership to reshape airline retailing with Nevio, Amadeus’ next-generation “Offer and Order” solution. Central to this transformation is the adoption of IATA’s ONE Order standard, aimed at improving the customer experience and meeting the needs of today’s digital-first travelers.
Simplifying Travel and Enhancing Convenience
Currently, air travelers need to manage multiple documents—Passenger Name Records (PNR), Electronic Tickets (ETK), and Electronic Miscellaneous Documents (EMDs)—for each booking. By embracing Modern Airline Retailing principles, this partnership simplifies operations by replacing these fragmented records with a single, integrated Order, streamlining the customer journey to align with the ease of modern e-commerce.
A Major Step Toward a Digital Future
This collaboration represents a significant step in Air France-KLM’s push for a fully digitalized, “Offer and Order” native ecosystem. Through its multi-year MOON (Moving to Offer and Order Native) program, the airline group is working with Amadeus to modernize its infrastructure and prepare for the future of air travel.
